Business Policymaking 101
I've been discouraged by a few business issues. It always seems that if you're not clear and blunt about your business policies then people will walk aimlessly all over them. Whenever I put my proverbial foot down and say: This is how it is ... period. I'm always nicely surprised by the overall reaction. I've found it's almost like putting up the "Rules" and once people know what are those rules they fall in line. Lesson Learned: put strict, clear policies in place, communicate them to those impacted. My case study in point has to do with a "pass-through" service 3L Publishing provides. A "pass-through" service means we are the middle business involved. We work with a vendor to provide that service, but it's not a service 3L makes money off. It's a service that is part of providing service to our clients. Recently a mistake got made and 3L had to absorb the cost of the mistake. Now the problem with it is that 3L doesn...