The Key to Your Success: Customer Service
One of the most important focuses any business should be customer service. Never undervalue or under-rate customer service. Focus on superior customer service and reap the rewards, which are repeat business, referrals, and essentially more business. And when it comes to customer service, here are some suggested policies and ideas you should adopt: Consistent, on-time and on deadline -- if you promise to do something you honor it. You deliver whatever it is you said you were going to deliver. If it's a project and you say you're going to get it done by a certain time, honor it and make it happen. If it's a meeting and you say you're going to be there, you show up. It doesn't matter what it is, be consistent, be on-time and meet the deadline. 24-hour response time -- at 3L Publishing it's our standard policy to always respond to a client with 24 hours. We might not always be able to take the phone call on the spot, but we will do our best to ensure we call ...