Consumer Alert: Beware of Atlas/Bookmasters!
I have been a spectator watching the ball bounce back and forth between our former distributor Atlas/Bookmasters, a client and my operations manager. Our former distributor's level of incompetence is absolutely mind-blowing. Of course, it was shocking the entire time we worked with them, but the level of just pure stupidity is really astounding. Even though they made a shipping mistake on their end, they forced us to pay it or they would not close our account. They even admitted they made the mistake, but under the guise of "doing us a favor" (I think I need to look up favor in Webster's and send them the definition ... and it doesn't include making us pay for their mistakes), they insisted we pay the extra roughly $150. I don't know about you, but $150 by most American's standards these days matters. And this on top of the already couple thousand dollars we were forced to pay, which include inane charges such as a $5 "handling" fee just to move ...