Two Things I Don't Want to Hear
If you're wondering what I secretly wish I could say sometimes but cannot because it wouldn't exactly uphold my standards for customer service, I thought I would instead share some the absurdities on the blog. Then perhaps many of you will avoid the common pitfalls when you get me on the phone or in person. So, let's have some fun. "My mother loves the book" aka peanut gallery focus groups . I completely love this one. Authors often try to sell me on how good their books are based on what I call "peanut gallery focus groups". They take their projects to family and close friends for feedback. You know your family and friends typically want to encourage and support you, right? When I hear this method as a benchmark for how great a book is, I shudder and have to refrain from making remarks. Focus groups are great. You should absolutely do a focus group for critiques, but your focus group should consist of unbiased associates who have no stake or vested in...