Three Things You Should Never Say to a Client
I don't know if I should say this surprises me or not, but I am constantly shocked when I see business owners treat poorly their own clients. What I've come to realize is that these business owners are either too "green" to know better or just don't get that poor treatment of one leads to a bad reputation with others. As important and referrals are to new business, the converse applies to bad customer service. The old "and he told two friends and so on and so forth" goes -- and in a culture that gets caught up in gossip and negativity, that kind of reputation can easily do harm to your bottom line. So, here are three things you should never say or do to a client. I can't make your deadline because of my vacation . We all need vacations absolutely. Time off is important to re-charge your batteries and prevent burnout. No one will begrudge you time off; however, if you missed a deadline or failed to make appropriate progress on a project, best to kee...