Watch Out! Distribution Madness!!!
You know those moments when you completely scratch your head and just don't get it. Life is loaded with absurdities. Rather than get angry (although I still do get irritated at some of it), I thought I would share the most absurd business relationship I ever got into and JUST extricated my company out of it. Our now former distributor Atlas/Bookmasters (thank goodness we're done with them) did all kinds of things that one could call absurd, ridiculous and incompetent. Let me start with the list for your enjoyment. Perils of Printing -- We initially worked with them on a print job. It went awry immediately. When we tried to remedy all of the mistakes and over-charges and hidden fees, the president (not the staff) told us we were incompetent. First, you never tell a client they are incompetent (horrible customer service) ... oh wait what's my second point again? Oh yeah, you NEVER tell a client they're incompetent. AND they had the nerve to try and win our business on ...