Monday, September 3, 2012

The Key to Your Success: Customer Service

One of the most important focuses any business should be customer service. Never undervalue or under-rate customer service. Focus on superior customer service and reap the rewards, which are repeat business, referrals, and essentially more business. And when it comes to customer service, here are some suggested policies and ideas you should adopt:

Consistent, on-time and on deadline -- if you promise to do something you honor it. You deliver whatever it is you said you were going to deliver. If it's a project and you say you're going to get it done by a certain time, honor it and make it happen. If it's a meeting and you say you're going to be there, you show up. It doesn't matter what it is, be consistent, be on-time and meet the deadline.

24-hour response time -- at 3L Publishing it's our standard policy to always respond to a client with 24 hours. We might not always be able to take the phone call on the spot, but we will do our best to ensure we call that client back. We try to make each and every client feel like he or she is our no. #1 priority.

You're always our no. #1 -- each 3L Publishing clients is made to feel that he or she is the center of our universe. We have adopted a "yes" attitude to deliver superior products and ensure our clients are satisfied, happy campers who will tell their friends and family about us to attract their business, too.

The customer is always right -- the old adage "the customer is always right" should be your mantra. Even if you know in your dark heart, he or she is not right, it doesn't matter. The customer paid for services. He or she expects you to deliver so you deliver without argument.

Do you have any business, marketing, public relations or publishing needs? Want to work with a team that makes you their no. #1 priority? Give us a call at 916-300-8012 or send an email to

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